Privacy policy

Privacy Policy

Last updated: June 15, 2025

This Privacy Policy explains how VinoQ (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit our website, use our services, or contact us. By using our website (4a2296-ef.myshopify.com or www.vinoq.wine), you agree to this policy.

📌 Who is responsible for your data?

VinoQ is the data controller of your personal data as defined by the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Contact:
📧 info@vinoq.wine

💻 What data do we collect?

Data you provide directly

When you use our services, we may collect:

Your name, address, email address, and phone number
Username, password, and account settings
Billing and shipping address
Payment details (processed securely via payment providers)
Information you share with customer service or via forms

Data we collect automatically

When you visit our site, we may collect:

IP address and location derived from the IP address
Browser and device information
Your activity on our website (e.g. pages viewed, clicks)
Cookies and similar technologies (see Cookie Statement)

Data from third parties

We may receive data from:

Payment providers (e.g. payment confirmation)
Shipping partners (e.g. delivery status)
Marketing and advertising partners (if you have given consent)

⚙️ How do we use your data?

We process your data to:

Process and deliver your orders
Manage your account and provide customer service
Communicate about your orders and our services
Improve our website and services
Provide marketing (only where legally permitted or with your consent)
Ensure security, prevent fraud, and comply with legal obligations

We base this processing on:

Performance of a contract (e.g. fulfilling your order)
Legal obligations (e.g. tax record-keeping)
Legitimate interests (e.g. improving services, ensuring security)
Your consent (for marketing, cookies)

🍪 Cookies and tracking

We use cookies and similar technologies to:

Ensure our website functions properly
Remember your preferences
Analyze usage
Tailor ads and offers

You can manage your preferences via our [cookie settings] or your browser settings. We honor Global Privacy Control (GPC) signals where legally required.

🌍 International data transfers

Your data may be stored or processed outside your country, including in the USA and Canada. We ensure appropriate safeguards, such as:

European Commission’s Standard Contractual Clauses (SCCs)
Equivalent mechanisms for the UK and other regions

🔒 Security and retention

We take appropriate technical and organizational measures to protect your data.

We retain your data:

As long as necessary for the purposes for which it was collected
As long as required by law (e.g. 7 years for invoicing data)

👤 Your rights

Depending on where you live, you may have the right to:

Access your personal data
Rectify or erase your data
Object to or restrict processing
Port your data (data portability)
Opt out of the sale or sharing of your data (e.g. under California, Colorado law)
Withdraw consent where processing is based on consent
Lodge a complaint with a supervisory authority

You can exercise your rights by contacting us at info@vinoq.wine. We may ask for proof of identity.

🧭 How do we share your data?

We only share your data with:

Service providers (e.g. delivery, payment, IT support)
Marketing partners (only with your consent where required)
Government bodies where legally obliged
Our corporate affiliates (where necessary)

We do not sell your personal data to third parties and do not share it for targeted advertising without your consent.

🔗 Third-party links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

🧒 Children

Our services are not intended for children under 16. We do not knowingly collect data from children.

📣 Changes to this policy

We may update this Privacy Policy to reflect legal or operational changes. The latest version is always available on our website.

📬 Contact

For questions, requests, or complaints, contact us at:
📧 info@vinoq.wine